| Support Category: Language Assistance |
| Specialist Notes: |
If you get any requests in Arabic, kindly provide them with this SR. If they indicate that they are comfortable speaking in English, then kindly proceed with assisting them with their issue.
If they are more comfortable speaking in Arabic, the user is to send their request to DisasterReady.org_Direct-ar@mail.eskillz.com
Once a user sends a request to the above email address, it will automatically open a ticket. The SRs that are located under 'DisasterReady.org [Arabic] Direct Email Support' have Arabic translations in Standard Response. In the Specialist Notes, we have put the Specialist Notes and the Standard Response in English. The Ticket Processor will use the Arabic SRs to respond to the user.
Note: Due to alignment issues, the Arabic SRs are only to be used in tickets. They will NOT show up correctly (Right to Left) if used in chat.
If you run into any issues using the Arabic responses, please let us know!
| Standard Response: |
Welcome to DisasterReady End-User Support! We would be happy to assist you with your question. If you feel comfortable communicating with me in English, I would be glad to assist you right now. If you feel more comfortable speaking with a specialist in Arabic, DisasterReady administrators have asked that you kindly send your request directly to DisasterReady.org_Direct-ar@mail.eskillz.com
