Knowledge base
CSOD Foundation
Client Information
4
Client Information
System Requirements
Mobile Devices
Proxy
Login Related
1
Password Change Email
Account Related
13
Account Information Incorrect
Location Missing From Account Registration Form
Change Email Address
Pending Approval
Switching Portals
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Basic Support
4
Admin Assistance
Can I Share My Badges?
How May I Provide Feedback?
Cornerstone App
Training Related
7
Courses
Playlists
Certificates
Train Your People: Featured Page
Run a Transcript Report
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Specific Training
3
Professionals in Humanitarian Assistance and Protection (PHAP) Certification
Mental Health and Psychosocial Wellbeing of Children, Adolescents and Youth: Part 2
Security Risk Management Professional (SRMP) Certification
Non-LMS Inquiry/Donations
4
Does DisasterReady Provide Financial or Material Donations?
Requesting Recommendation Letter
CSOD Foundation Legitimacy and Credibility
Employment Inquiry
Ticket Processing
16
Chat User Logged Out While Unassigned
FoundationReady Common Tickets
No Account
Failed Registration | Mobile Device
Inactive Account
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CSOD Foundation - DisasterReady
Account Related
4
Inactive Account
No Account
Linking Cornerstone App to Your Account
I Want to Stop Receiving emails from DisasterReady
Basic Support
4
Arabic Users
Change Language
Change Language | Admin
How to Submit Feedback
Training Related
6
Course Catalog
Certificates
Sharing A Playlist I Created In My Account With Others
Providing Course Information to Learners who do not have Access to Mobile Phones/Computers
Retake Training | Earn New Certificate
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Specific Training
13
Professionals in Humanitarian Assistance and Protection (PHAP) Certification
Humanitarian U Certification
Save The Children: Personal Safety And Security E- Course
Mental Health and Psychosocial Wellbeing of Children, Adolescents and Youth: Part 2 Questions and Answers Mixed Up
Different Needs - Equal Opportunities Removed from LMS (Alternative Links)
View all 13
Ticket Processing
3
Password Reset Email Sent
Remove User from Email Subscription | Escalation to Admins
Remove User from Email Subscription | Update to User
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
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Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
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Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
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iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
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Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
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Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
