| Support Category: LMS Requirements |
| Specialist Notes: |
If you think your user could benefit from screenshots of the steps you can find the SR with screenshots already drafted for you here: https://eskillz.sharepoint.com/:w:/r/teams/LiveSupport/_layouts/15/Doc.aspx?sourcedoc=%7BAB0C326F-777E-42D1-B7EA-AD7EEFAEF8E4%7D&file=App%20Ticket%20SR%20With%20Screenshots.docx&action=default&mobileredirect=true
| Standard Response: |
We apologize for the difficulty you're experiencing setting up the Cornerstone App. I've included the steps below to help you sync your app and your account.
1. Go to your app store and download the Cornerstone Learn App. It is a blue square with a white 'C'.
2. Once you download and open the app, you'll be taken to a box with a screen asking you for the 'Portal' you're trying to access. Please enter 'Ready' and click on the blue arrow.
3. On the next screen, please enter the 'Username' and 'Password' you use when entering the portal on the computer. Once you do, the arrow will turn blue, and you can click on it to continue.
4. After that, you'll be taken to a screen to set up a PIN Code. Choose any 6 digits you wish. After inputting the code, you'll automatically be taken to a second screen to confirm the code.
5. Kindy re-enter the same code. After confirming the code, you'll be logged into the portal on the App.
6. Back on your computer, on the top right corner of your site's Home Page, please click on the three horizontal lines to open the menu. On the menu, locate the gear icon just above 'Help' and click on 'My Account.' Then select the 'Mobile Device' tab from the options on the left side.
7. On the Mobile Device tab, please click on 'Add Device'.
8. Please enter your preference for the device name in the first box. In the second box, enter the same 5-digit code you entered when you set up the app. Then click on 'Next'.
9. To double-check the registration, you can log out from the app and follow these steps again using the 'Alternative Login' option, but you should find that you're already linked. These steps seem to be for those who go through the process on the browser first, these steps take you through the app first.
