Some additions have been made to the profile requirements so users will need to agree to the Terms of Use and Privacy Policy now, and then we can check that box to Save the changes to reactivate the user's account.

Instructions for activating/deactivating accounts in CSOD can be found here.

Thank you for reaching out to [DisasterReady/FoundationReady] End-User Support!

I am sorry to hear that you are having issues logging in. I have located an account for you under the email address you've provided, however, it is currently inactive. Could you please provide the below information and confirmation?

1. The email address you'd like to have associated with your account going forward
2. The country you reside
3. And finally, to save these changes you'll also need to agree to DisasterReady.org's Terms of Use and Privacy Policy. Once you've reviewed these documents, please let me know and I'll be able to mark that confirmation in your account.

DisasterReady.org Terms of Use: https://www.disasterready.org/terms
Privacy Policy: https://www.cornerstoneondemand.org/privacy-policy

Once we have these items, we'll be able to reactivate your account and reset your password for you. We look forward to your response and to assisting you further.

Thank you,