Use this SR if a user does not have an account and is having difficulties registering for an account due to registering on a mobile device. An indicator is checking the ticket details, specifically which device they are using. Users will also state their email address is not accepted when they attempt to register.  

Note: Please be sure to change the information in the square brackets.

Thank you for contacting [DisasterReady/FoundationReady] End-User Support! 

Apologies for the difficulties with creating your account. We advise using a PC or laptop when registering for a DisasterReady or NonProfitReady account. Apologies for this inconvenience. Should you need further assistance with any other issue/inquiry/request, please don't hesitate to contact us. We're more than happy to assist! Have a great day!

Sincerely,