| Support Category: User Account | Inactive Account |
Specialist Notes: |
Some additions have been made to the profile requirements so users will need to agree to the Terms of Use and Privacy Policy now and then we can check that box to Save the changes to reactivate the user's account.
If you're using this SR for a TeachingReady user, please edit the 'Terms of Use': link to https://www.teachingready.org/terms
If you're using this SR for a NonprofitReady user, please edit the 'Terms of Use' link to: https://www.nonprofitready.org/terms
*Any user may be reactivated, regardless of how they were made inactive, except for ChildHelp users in TeachingReady.
Instructions for activating/deactivating accounts in CSOD can be found here.
Standard Response: |
Thank you for waiting. I have located an account for you under the email address you provided; however, it is currently inactive. Could you please provide the below information and confirmation?
1. The email address you'd like to have associated with your account going forward.
2. Your location
3. And finally, to save these changes you'll also need to agree to DisasterReady.org's Terms of Use and Privacy Policy. Once you've reviewed these documents, please let me know and I'll be able to mark that confirmation in your account.
DisasterReady.org Terms of Use: https://www.disasterready.org/terms
Privacy Policy: https://www.cornerstoneondemand.org/privacy-policy
Once we have all 4 items we'll be able to reactivate your account and reset your password for you.
Thank you in advance!