Account Related
Support Category: User Account | Account Info Update Request Specialist Notes: We can update information on a user's profile. This is typicall...
Mon, 15 Sep, 2025 at 2:46 AM
Support Category: Account Creation Inquiry Specialist Notes: In some instances, the 'Location' drop-down menu doesn't load. In thos...
Wed, 20 Nov, 2024 at 8:51 AM
Support Category: User Account | Account Info Update Request Specialist Notes: We are able to change a user's email address if they state that...
Mon, 15 Sep, 2025 at 2:47 AM
Support Category: User Account | Pending Specialist Notes: IMPORTANT! As of July 25th, 2025, users who register for new accounts with CSOD Fou...
Thu, 31 Jul, 2025 at 4:54 AM
Support Category: User Account | Account Portal Switch Specialist Notes: The CSOD Foundation LMS has two portals: ‘DisasterReady’ & ‘NonProfitRe...
Mon, 15 Sep, 2025 at 2:48 AM
Support Category: User Account | Inactive Account Specialist Notes: Some additions have been made to the profile requirements so users will need ...
Wed, 20 Nov, 2024 at 8:53 AM
Support Category: N/A Specialist Notes: Please keep in mind that deactivation and deletion are two different actions. The administrators have au...
Sun, 12 Oct, 2025 at 5:04 AM
Support Category: User Account | Deactivation Request Specialist Notes: If a user requests to close their account, we are able to disable/deacti...
Mon, 3 Feb, 2025 at 6:05 AM
Support Category: User Account | Deactivation Request Specialist Notes: If a user specifically requests account deletion or insists after being info...
Mon, 3 Feb, 2025 at 6:00 AM
Support Category: Transcript | Merge (if more than one account with completed courses) Account | Deactivation Request (if only one account has completed cou...
Tue, 17 Dec, 2024 at 5:00 AM
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