Support Category: User Account | Account Info Update Request Specialist Notes: We can update information on a user's profile. This is typicall...

Support Category: Account Creation Inquiry   Specialist Notes:  In some instances, the 'Location' drop-down menu doesn't load. In thos...

Support Category: User Account | Account Info Update Request Specialist Notes: We are able to change a user's email address if they state that...

Support Category: User Account | Pending Specialist Notes:  IMPORTANT!  As of July 25th, 2025, users who register for new accounts with CSOD Fou...

Support Category: User Account | Account Portal Switch Specialist Notes: The CSOD Foundation LMS has two portals: ‘DisasterReady’ & ‘NonProfitRe...

Support Category: User Account | Inactive Account  Specialist Notes: Some additions have been made to the profile requirements so users will need ...

Support Category: N/A Specialist Notes: Please keep in mind that deactivation and deletion are two different actions. The administrators have au...

Support Category: User Account | Deactivation Request   Specialist Notes: If a user requests to close their account, we are able to disable/deacti...

Support Category: User Account | Deactivation Request Specialist Notes: If a user specifically requests account deletion or insists after being info...

Support Category: Transcript | Merge (if more than one account with completed courses) Account | Deactivation Request (if only one account has completed cou...