If a user requests to close their account, we are able to disable/deactivate a user's account if they so desire. No need to escalate, the account can be deactivated while the user is in chat. 

Note: If the user is insistent that their account be deleted, please escalate as specified here: Account Deletion Request.

Instructions for activating/deactivating accounts in CSOD can be found here.

We regret your departure and hope you have found valuable information to support your future endeavors.

Kindly give me a few minutes to locate your account and I will deactivate it for you.