- Proxy enroll to locate the course under the 'Archive' tab. (Often the user does not remember clicking the Move to Archive link)

- On the Archive tab, click the Activate link at the top right.

- Verify the course is on the completed tab.

- Provide instructions to the learner to click on the course title and click Print Certificate. Be prepared to just send the certificate if you find the learner is having trouble navigating our site.

Note: Some courses may require you to complete an online evaluation at the end of the course before you can print your certificate.

I see that your course has been moved to the 'Archived' section of your transcript. Please allow me just a moment to move the course back to your completed section.