Support Category: Course Information Inquiry 


Specialist Notes:


This SR may be used for any removed course. Due to Flash End of Life, DR has completed a large catalog cleanup and update. If you're unable to locate a course the user is looking for in the catalog, you can provide them with this SR. 


Additional Information: Courses are removed in stages. First, they're removed from the catalog to prevent new users but remain on 'In Progress' users' transcripts.  Then they are made 'Inactive' on transcripts and then removed completely. 


Standard Response:


I apologize that you've not been able to locate [COURSE NAME]. DisasterReady has recently done a large catalog cleanup and they have updated courses with newer versions. Unfortunately, this does mean that if you're not able to locate the course in the catalog, it is no longer available. I apologize again for the inconvenience.