| Support Category: Certificate Related >> Certificate Inquiry | Wrong Name |
| Specialist Notes: |
This SR is to be used to update users AFTER we've manually updated the incorrect name on his/her certificate. It is to be used when ONLY ONE certificate was updated. Please be sure to enter the necessary information for the square brackets.
| Standard Response: |
Thank you for contacting [DisasterReady/FoundationReady] End-User Support!
We have manually updated your name to '[CORRECT NAME]' on your '[COURSE NAME]' certificate. Please see the updated certificate attached.
Should you need assistance with any other issue/inquiry/request, please feel free to contact us at your convenience. We are more than happy to assist!
Sincerely,
