| Support Category: Certificate Related >> Certificate Inquiry | Wrong Name |
| Specialist Notes: |
This SR is to be used to update users AFTER we've manually updated their incorrect name on his/her certificates. It is to be used when MULTIPLE certificates were updated. Please be sure to enter the necessary information for the square brackets.
| Standard Response: |
Thank you for your patience as we worked to update your certificates.
We have now manually updated your name from '[INCORRECT NAME]' to '[CORRECT NAME]' on the course certificates (below). Please see the updated certificates attached.
- [COURSE NAME]
- [COURSE NAME]
- [COURSE NAME]
- [COURSE NAME]
- [COURSE NAME]
Please don't hesitate to let us know if we can assist you with anything further.
Sincerely,
