Use this escalation template in the event a user is unable to request a new instance of a course. Often times a user would need to retake a course to receive an updated certificate/completion date.

Hello [DisasterReady/FoundationReady] Administrators, 

Could you please assist us with the following request, please?

Requester Name: 
Requester Email Address: 

Request: Course Reset Request
Course Name:

Summary: The user is unable to start a new instance of the course above. Would you be able to reset the course so the user can receive an updated completion date/certificate? 

Please advise - Thank you in advance!