Example: https://eskillzlivesupport.freshdesk.com/a/tickets/18846

Thank you for contacting [Client's Name] End-User Support!

We have manually updated your name to [USER NAME] on your [COURSE TITLE] certificate. Please see the updated certificate attached.

Should you need assistance with any other issue/inquiry/request, please feel free to contact us at your convenience. We are more than happy to assist!

Have a great rest of your day!