Example: https://eskillzlivesupport.freshdesk.com/a/tickets/18093

***Kindly note, the URL applies for DisasterReady***

Thank you for contacting DisasterReady End-User Support and we apologize for the difficulties you've experienced.

We have located an account for you under the email address provided. However, it is currently inactive. Could you please provide the following information and confirmation?

1. The email address you'd like to have associated with your account going forward

2. The name of the organization that you're employed by/volunteering with

3. The location of that organization

4. And finally, to save these changes you'll also need to agree to DisasterReady.org Terms of Use and Privacy Policy. Once you've reviewed these documents, please let me know and I'll be able to mark that confirmation in your account. 

DisasterReady.org Terms of Use: https://www.disasterready.org/terms

Privacy Policy: https://www.cornerstoneondemand.org/privacy-policy

Once we have all 4 items we'll be able to reactivate your account and reset your password for you. 

We look forward to hearing back from you.