Support Category: Account Related >> Account Info Update Request


Specialist Notes:


Use this SR when an Arabic user requests for a name update but they didn't provide the name. We also want to ask them if they want their name in English or Arabic. 


Standard Response:


Thank you for contacting [DisasterReady/FoundationReady] End-User Support!

We'd be happy to update your name on your account. To do so, can you provide us with the full name you would like to have displayed? Also, do you wish to have your name updated in English or Arabic?

Looking forward to your response. Have a great day!