Users may email to inquire about the name on their account and certificate being updated. They may not include information regarding the updated name that should appear on their account profile or the name of the training they need an updated certificate for. Please reply to their email and ask for clarification.

Thank you for contacting [Client's Name] End-User Support!

We understand the importance of having your full name correctly displayed on your certificate. We can assist you with updating your profile to include your full name.

Could you please provide the correct full name you'd like to have on future certificates? Also, if you will clarify the name of the course, name of the course, we can ensure your certificate is updated.

Kindly note, that previously obtained certificates will reflect these changes, however, some certificates may still reflect the old format of your name. 

We look forward to your response and assisting you further. 

Have a great day! 

Regards,