Support Category: User Account | Pending


Specialist Notes:


 IMPORTANT! 


As of July 25th, 2025, users who register for new accounts with CSOD Foundation will receive a welcome email with a confirmation link and login information. The account will show as Pending Approval until they use the confirmation link in the email.


  HOW SHOULD WE ASSIST?


  • If users have signed up but do not receive the account verification email, advise them to doublecheck and Spam/ Junk email folders - (Gmail users may find it in their Promotions folder)
  • If they are still unable to locate this email, we are authorized to move the account to Active status.


To do this, access the user’s account and update the User Record information: 


 

Standard Response:


When you signed up for an account, a Welcome email was sent to you containing a confirmation link and your login details. Kindly follow the instructions in that email, you’ll be able to access the portal and start your trainings.

If you haven’t received the Welcome email, please be sure to check your Spam, Junk, or Promotions folders just in case it landed there.

If you’re still unable to locate it, feel free to let me know - I’ll be happy to help verify and activate your account.